The problem is that many of us hate to shop. Hence the magnitude that makes online shopping. Many Mauritians are followers. Others are more hesitant. Between temptation and risks associated with the purchase, the heart swings. Observation.
Clothing, appliances, furniture ... With a few clicks, you can find everything about online shopping sites. Despite the fact that it carries some risks, buying online is gaining ground with those in a hurry, impatient or looking for new products.
At the age of 19 years, Nadeem Gurib, is an online shopping addict. It's the convenience that attracts. Buying online is for him a boon since it is free to do so at a time that suits him and where he wants it. "I just have to go around my favorite sites. I choose the product that I want and I pay. What could be simpler. Thus, I avoid the crowds, queues and excitement of the stores, "he says.
Same story for Dhavindhur Jugurnauth. Not only, online shopping can save time but also the prices are lower than in store. "For purchases of computer equipment, phones or computers, buying online is the best option," said the young man.
Kristel Perrine, she also makes regular purchases online. "In December, I was in France. I had to go to Belgium. Online purchasing has been the most effective way to buy airline tickets for my family, "says the young woman. She also argues that this method allows users to purchase products that are not available in Mauritius. "Very often I have trouble finding shoes since I put on a great size. The online sites I are very useful, "she adds.
For purchases, Mauritians have a soft spot for sites eBay and Amazon. "These two sites have a certain prestige. Not only do we find quality products at competitive prices, but these sites are really reliable. There are even provisions to protect consumers. If I buy a product and I do not get in the space of 15 days, eBay will reimburse me 50% of the amount. In some cases it is even reimbursed 100%, "says Imtiyaaz Nunkoo.
Manager of an online store in Mauritius, Luvee Cheekhooree explains that, gradually, online shopping begin to position themselves on the market. "It's not easy for retailers. But over time, the business flourished. It takes patience, "he says hopefully.
Caution remains the watchword
Despite protective systems developed for online purchases, there is none that is 100% safe. Whatever is the technology is subject to piracy. Therefore, caution remains the watchword. "The biggest problem once when shopping online, it was sending credit card numbers of consumers to the merchant," said Sakil Meerun, computer consultant. However, safety during transfer over the net is now resolved thanks to the Secure Sockets Layer (SSL). Computer security has become a major concern for merchants and service e-commerce-deploying against measures such as firewalls and antivirus software to protect their networks. On the other hand, the problem of phishing is. "Phishing is another danger. It occurs when consumers are deceived into thinking he was talking to a reputable retailer, while they were actually handled by a fake site, "says the consultant.
Products that cartonnent
According to a survey, the leading products on the platforms buying and selling computer products remain, such as USB, CD / DVDs and external hard drives to name a few. Then, the most popular products are the phones, computers, peripherals and video games, including PSP, Wii or other recreational items. In addition, many people take advantage of online shopping to purchase books or other journals that are not available in the local market. The site of predilection for this kind of transaction is Amazon. In addition, some benefit from these platforms to purchase clothing and other accessories and beauty products. There are also a lot of people prefer to buy their tickets or train on the net. While others benefit from it to buy products for the home, garden and crafts.
Neil Pillay, cybercrime lawyer: "No specific law, but there is some protection"
> What does the law for cases of scams on the net?
The law, in Mauritius, as elsewhere, is there to protect consumers. In terms of online shopping, although there is no specific law, the law protects indirectly. However, we must admit that there are not many online business in Mauritius. So it is not so many cases of scams such as Europe or Asia. However, the law encourages online transactions and reassures customers.
> If a person gets ripped by an individual or a company, it may seek justice?
Course. There are laws, like the Computer Misuse Act or Cybercrime and the Data Protection Act, which act as a screen. In particular, if a person has access to confidential data. If she makes a bad use, it is an offense.
> A contract between a seller and a buyer who is online, there is law?
A contract is legal even if it is done online. It is nevertheless advisable to read the stipulations before accepting. For if the buyer is not satisfied with the product purchased, it may be difficult for a refund or compensation.
> No border on the net can it lead to complex legal situations when it comes the sale of certain products (alcohol, tobacco, etc.)?
Without a doubt! It depends on the nature of the product purchased. Gas as a deterrent, the Pepper Spray, is one of the banned products in Mauritius. If a person knows he is banned but still decided to import, it is an offense. However, the purchase of certain products is not regulated. There is no law to define what products are allowed or not.
> What happens if someone buys a product not authorized?
If someone buys something without knowing whether it is prohibited or not , it was not until the arrival of the package that the trouble will start. Especially with customs and police. It would have been much easier if the authorities concerned published a list of banned products. This would avoid any legal trouble. This is also the buyers to be cautious. They must read the terms.
Buying online, instructions
To the general secretary of the Consumers 'Association of Mauritius (PMAC), buying online is a new phenomenon in Mauritius and n' has not yet been adopted by the mass. "To date, there is always some apprehension regarding such transactions because people are aware of cases of fraud on the net," says Jayen Chellum. He believes that in terms of price, there is no doubt that the products are really accessible. But what about the reliability and product quality? "With globalization, people are more open to this business practice. Thus, buyers should ensure they purchase products made according to standards and through reliable sources.
If they are not satisfied, how to behave? Who is held responsible? The customer or the source? ", asks he. For its part, Suttyhudeo Tengur, president of the Association for the Protection of the Environment and Consumers (EPAC), says that marketing is a dynamic field. Ditto for online shopping. "It's a way to diversify trade. Buying online has grown in European and American countries and is poised to grow further, "said Suttyhudeo Tengur.
How to effectively use credit cards? Jahangeer Iqbal, former Front Office Manager at Barclays Bank, says it's customers to be vigilant when making transactions online. He recommends using a minimum of credit. "It is better to buy with credit cards limited. With minimal credit risk of getting ripped down. It is strongly advised not to use their debit card for purchases online, "warns Ikbal Jahangeer. However, he pointed out that Mauritians are generally cautious about purchasing online.
When Interpol gets involved ...
At the police level, it indicates that buyers should ensure they are making transactions on sites with reliable reference Paypal. "It is recommended to enter the sites 'https' that are more secure. That said, there may be scammers who are trying to reassure buyers by copying the sites affiliated with Paypal, "said a policeman. It states that buyers must be logical. For example, if you are asked to safeguard confidential data, it is essential to decline. But if scam, the victim can turn to the police who will investigate the case? If the scammer is in Mauritius, depending on the situation, he may be prosecuted.But the investigation takes a different turn if the scammer is overseas. Interpol comes into play again, an investigation is conducted and appropriate measures are taken.
- Stay loyal to stores that you already know.
- Always read the brochures for consumers on products.
- If you chose an automatic renewal, make sure you receive an email each time a payment is made automatically and cons, check with your credit card receipt.
- Some local banks send an email to inform their customers of each transaction. Contact your local bank for more information about it.
- Make sure it is comprehensible information on the website before using the services offered and make sure the dealer is part of an industry or a brand that offers guaranteed confidence.
- Before buying from a new company, evaluate the website you based on professionalism, comfort with which you browse the site and all contact information of the company, as the phone number and address.
- Note if there is a refund policy and if conditions are right.
- Examine as well the page in search of hidden information or in very small print such as excessive transport costs and customs fees.
- Make sure the dealer has an address protected by 'SSL' when you enter information about your credit card.
- Use passwords that are difficult to decipher, no personal information. Use the same phrases that are much harder to decode and hack. They are as practical as they are easy to remember in memory.
Yahyaa Elaheboccus, 25: " I do a lot of online shopping, including watches, footwear and spare parts for my car. In Mauritius, these products are much more expensive. Besides, often it is not a variety. To date, I am very pleased with purchase I made. However, as a precaution, I do not buy valuable items. "
Farah Ramjane, 24: "Although buying online will greatly help us, I prefer to shop. Like what, there is nothing better than shopping to feel better. See, feel and try on products in stores, these are pleasures that we do not by shopping online. "
Kishan Bheeroo, 25: "The only purchases I made online are tools, especially power tools. Prices are affordable, even cheaper. Then I have a greater choice. Ensure that the seller reimburses you if something goes wrong. Once, I did not have a product that I ordered and I was refunded. "
Nicholas Mutu, 24: "I buy a bit of everything on the Internet. These range from lighters and clothing to accessories via my laptop. I prefer this type of shopping because I did not bother me. Besides, I do not have time. Delivery is made at my door, what suits me. Not to mention that the items are cheaper and I am entitled to a wider choice.