Purchases: Your Rights in a Supermarket

9 years, 3 months ago - March 13, 2013
Errors pricing, promotions ghosts, defective products liability in case of damage or accident ... Your rights in case of problems in a supermarket.

The item is billed more expensive box that radius. What price to pay? 

This is displayed in the radius you must be applied, except in cases of obvious error where the shelf price would clearly underestimated compared to the true value of the product. 

Labeling error on the product. What price to pay? 

If the product has a price tag, it is you who should be applied. Except, again, in the case of manifest error labeling incommensurate with the actual value of the article. 

Can I refuse a payment by check or credit card? 

Yes, when this restriction is clearly brought to the attention of clients display the store entrance and / or cash. Same if payment by check or credit card are accepted only from a minimum amount. 

The cashier can it require the submission of two pieces of identification if I pay by check? 

Yes, if this requirement is clearly displayed at checkout. 

Can I detach a pack of 6 bottles of water to take only a pack of 8 or yogurt just to buy one? 

Yes, unless the product is also sold individually or in smaller quantities. Thus, yoghurts are also sold in pairs in a pack of four, eight, twelve or sixteen. 

What if the product has a shelf life (use by date) or BBD (deadline for optimal use) exceeded? 

Do not buy it of course, but report the excess to the body or an employee of the store for the product to be withdrawn from sale. 

The promotional item in the prospectus is not available in stores. Can I require? 

You can ask the sign you get. The article may be available in another store network. But nothing obliges the controller to the supermarket approach. The flyers advertise very often to disengage at the bottom of this prospectus: Within the limits of available stocks! 

The advertised product promotion is absent from the first day of promotions. What to do? 

Unless the store clearly displays its entrances that the advertised product promotion in the prospectus is not available, his absence from the first day can be considered false advertising. The practice of calling rates, the announcement of an extremely low price to lure you into the store, is anticompetitive. You can report it to the Competition Commission. 

An item may be returned or exchanged it? 

You can force a store to return or exchange an item, if it has a defect or is defective. The Trade Warranty Regulations states that any item sold must be "of merchantable quality". Signs indicating "Goods sold are not returnable oz gold exchangeable" are illegal. 

I broke inadvertently, a bottle of oil in the store before going to checkout. Do I have to pay? 

No, as long as the article is not spent on hand, you do not have to deal with a broken item by mistake. Report the incident but an employee to avoid any harmful to other customers (safety, cleanliness soil slip, break ...). 

A security guard asked me to open my bag, he right? 

No, a security guard can not require a customer to open the bag (or the trunk of his car). Only a police officer is authorized to do so. In case of suspicion of theft, the guard can simply ask the client to accompany him in a room where he called a police officer to verify the contents of the bag (or trunk). 

I fractured my ankle sliding into the store. The store is responsible? 

Yes, the store's liability is incurred. A supermarket is responsible for ensuring the safety of its customers (risk of falling product shelves, hygiene, cleanliness ...). 

Backwards in the parking lot of the supermarket, another motorist plowed into my car. Who is responsible? 

Whether on public parking or private parking belonging to a large area, it is the rules of the Highway Code apply. You must fill out an accident report. Similarly, a large area can not be held responsible for acts of vandalism or theft in the trunk of a car parked on the parking. 


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