Mauritius | Hi-Tech

March 15, 2013

Information Technology: Jobs Classification

To enable professionals, students and training centers have terms and criteria in the long list of trades information technology and communication (ICT), the Human Resource Development Council has developed a nomenclature .

This document has been validated by industry representatives in the presence of the Minister of ICT, Tassarajen Pillay Chedumbrum Thursday in Ebony. Here is an overview of the roles, training and experience required and possible changes in some trades the five areas of the industry. Note that, according to the latest report of 2010, average monthly wages prevailing in the area range from Rs 5000 for a data entry operator starting at Rs 39,600 for a project manager. 

Outsourcing (BPO) 
• Coordinator 
Role: manage the flow of documents and data from the entry point to the eventual delivery of data to the client. 
Training / Experience: Diploma - Diploma in Management. Computer literacy 
Director of operation to Evolution 

• Officer 
Role: execute project processes following the instructions and performance measures 
Training / Experience Requirements: HSC or equivalent experience in a similar position 
Evolution to Supervisor 

• Operator input 
Role: the keypad to enter data or documents 
Training / Experience Requirements: SC or HSC, good knowledge of computers and fluency in French and English keyboard 
Evolution assistant to Team Leader, Team Manager or Head of Plateau 

• Operator 
Role: execute project processes following the instructions and performance measures 
Training / Experience Requirements: SC or equivalent, some degrees and experience in a similar position 
Evolution towards Officer or Supervisor 

• Call center 
Adviser recovery 
Role: Working with customers in arrears 
Training Requirements / Experience: HSC or Bachelor's degree and experience at least one year as a consultant customers 
Evolution to Supervisor and Trainer 

• Advise customers technical (Hotliner) 
Role: technical problems customers 
Training Requirements / Experience: HSC or Bachelor's degree and experience at least one year as a consultant customers 
Evolution to Supervisor and Trainer 

• Operations Manager 
Role: to guarantee the performance of the activity 
Training Requirements / Experience: BSc in management or BTS / DUT management experience and at least 3 years in a managerial or HSC or Bachelor's degree and experience of at least 3 years in a tele-agent and to 5 years managerial position 
Changes to Operations Manager 

• Supervisor 
Role: the objectives set 
Training Requirements / Experience: Diploma, BTS or DUT management experience and at least 3 years in a customer adviser or a minimum of one year as a supervisor 
Changes to Operations Manager and Trainer 

• Remote agent 
Manage customer relationships in transmission or receiving calls 
Training Requirements / Experience: HSC or Bachelor's degree and no experience required minimum 
Evolution to Supervisor, Trainer, Coach quality consultant support and recovery hotliner 

Networks 
• Network Engineer 
Role: Perform feasibility study and risk analysis of the technical design 
Training Requirements / Experience: Cisco Certified Network Professional (CCNP) or equivalent, Diploma or BSc in computer / electronics / telecommunications or any other engineering degree, knowledge of BGP, QoS, IGPs - RIPv2, OSPF, EIGRP and Technologies-Frame Relay, ATM, Metro Ethernet and minimum one year experience in an IP environment and configuration of Cisco routers and switches 
Change to: Senior Network Engineer, Network Team Lead, Technical Coach and Telecommunications Manager 

• Network Team Lead 
Role: effectively monitor change requests assigned to the Training team Requirements / Experience: Diploma or BSc in computer science / electronics / telecommunications or any other engineering degree, Technical Certification related to trade, knowledge of BGP, QoS, IGPs - RIPv2 , OSPF, EIGRP, three years experience in an IP environment and configuration of Cisco routers and switches and 2 years experience in team management, technology, Frame Relay, ATM, Metro 
Evolution to Telecommunications Manager 

Programming and Web 
• Business Analyst 
Role: establishment of a formal approach to implementing solutions 
Training / Experience Requirements: BSc, BTS or DUT in Computer Science and at least 5 years of experience in the functional area. 
Evolution to Project Management and 

• Developer 
Role: design or improve software applications 
Training / Experience Requirements: BSc Computer Science BTS or DUT 
Changes to Senior Developer, Senior Developer and Team Lead / Solution Architect / Business Analyst / System Designer 

Design and Test 
• Senior Test Analyst 
Role: ensuring the quality of software applications and assist in the analysis procedures and yields 
Training / Experience Requirements: BSc, BTS or DUT in Computer Science Minimum 3 years experience in computer 
Change to: Test Team Lead, Business Analyst or System Designer 

• Senior System Designer 
Role: Contribute to the design, specification and overall functional interfaces 
Training / Experience Requirements: BSc, BTS or DUT in Computer Science and a minimum of two years experience in system design 
Evolution to Architect 

Launch of the ICT Academy in May 
Tassarajen Chedumbrum Pillay has once again announced the official launch of the ICT Academy. He promised that the Prime Minister, Navin Ramgoolam, cut the red ribbon of the institution in May. "The implementation of the ICT Academy takes time, but we have already established the structure," he says. It also states that the ICT Academy will not work in competition but complement the existing training centers. This issue in particular courses for employees, employees or aspiring business does not have an infrastructure to train their staff. 

In addition, the Minister of Tic deplores the lack of interest of companies to ISDP. He explained that he took note of the comments and criticisms from the private sector and that his ministry is currently working on an awareness campaign in this regard. 

 

Text by Patrice Donzelot, Defi Media
 

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