Not a day goes by without the Consumers' Association of Mauritius (ACIM) island or the Association for the Protection of the Environment and Consumers (APEC) will receive complaints from consumers.
In some shops, bags of dried beans 500 grams finally weigh 490 grams. Other display promotions on certain products, but when consumers go on-site to learn is that the stock is exhausted. "This is a dishonest way to attract customers, because once on the scene, the consumer is left to buy other products for failing to move for anything," decries Suttyhudeo Tengur, president of the APEC.
"Some supermarkets display promotional prices by highlighting the old and new prices. However, in many cases, the initial prices are proving false. They never sold these products to these prices, "added Jaya Chellum, general secretary of the PMAC. These promotions, he says, "are not of the magnitude that some supermarkets would have us believe." "This is outright false advertising!
The law should clearly state that no merchant can not display a price that he supposedly performed during off Promotion when such was not the case, "he insists. Consumers also fall for promotions where gifts and other benefits are the key. "Once there, the consumer receives nothing of what was promised. We receive many complaints about it, "says Jayen Chellum.
Non-voluntarily posted price
These associations also bemoan the fact that prices are not displayed in some stores: supermarkets and shops. "Some do it voluntarily to practice price they want. It is indeed easier to scam people when prices are not displayed, "says our interlocutor. Moreover, recently, tourists have bought clothes for thousands of rupees as they only cost a few hundred rupees. Not displaying prices, continues the observer Mosadeq Sahebdin is "the right to consumer information is injured."
Other dishonest practice: in some shops, shows Mosadeq Sahebdin, the price consumers pay at the checkout, which differ from those displayed on the shelves. Prices that are obviously higher. "Sometimes, when prices change, some supermarkets continue to practice the old price," he laments.
There are also these little devils who tried to distort prices to better deceive the Price Observatory. "The Observatory prices brought competition between different outlets in the country, up to create a gap of price difference of Rs 2000 each. Faced with this fierce competition, some outlets have distorted the game by displaying labels to drastically lower price when the officers of the Consumer Protection Unit came to raise prices back then, "decries Suttyhudeo Tengur. To date, he is out, none of these traders were punished for "distorted prices." "One wonders why" questions there.
Faced with these cases, Jayen Chellum is struggling to keep his composure. "What is the point of having laws if they are not enforced? This carelessness created the enabling environment for rogue traders have used some unacceptable practices in full sight of everyone, "he fumed. Suttyhudeo Tengur are also going for his comments. "The fact that the Consumer Protection Unit is a toothless bulldog led some traders to make it rain or shine."
Hence his insistence that consumers Ombudsperson is appointed. "We also need to harmonize laws because certain laws relating to consumption are not grouped under the Consumer Protection Act of," he recommends.
Mosadeq Sahebdin advocates, on the other hand, the price display is available in terms of unit weight or volume: "Often, when calculating the price per kilo, a tin of 800 grams can be less expensive the same product available housing 425 grams. The law does not require, as is the case in other countries, although some brands already use in Mauritius, the shops display their price per kilo. This would allow people to make an informed choice. "
573 tickets issued to shops
Number of control in business
Number of complaints recues
Number of tickets issued
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