" All indications are that the industry is doing well ," says Roshan Seetohul , president of the Outsourcing & Telecom -munications Association of Mauritius ( OTAM ) . "We remain optimistic ," he adds . Already that last weekend, the companies in the sector were looking for hundreds of young people to hire them at a job fair in Tamarin . "We saw a fifty companies hiring now . Nothing in this event , several jobs trying taker , "says Roshan Seetohul .
Alone , Phoenix BPO , a company created in 2011 seeks 100 remote agents. Qualcall looking for telesales , then qu'Answer wants more remote agents and Mascarene Ltd IT needs of business advisors. And these are just a few examples among dozens of others. " We need people at different levels for different trades," said the president of the OTAM . In some cases , it is remote agents, in others, network engineers , while others want to hire web designers.
And to attract young people , we must prepare the best features . These take the form of wage increase benefits in addition to many advantages, like Qualcall looking for telesales . For this , the company offers a basic salary of Rs 10,000 to Rs 12,000 , continuing education , monthly challenges with premium key ( catamaran , dinner in a restaurant , gift vouchers etc.) . " Achieving a minimum wage of Rs 40,000 ," it says on .
Lack of manpower
According to official figures , the industry employed 12,826 people at the end of 2011. A year later , the figure had risen to 13,116 . According to forecasts, there should be more than 14,000 jobs in December end . In terms of gross domestic product , the sector weighs heavier and heavier .
According to the ICT Sector Remuneration Survey, sponsored by employers' organizations and released last May, a dozen companies have an annual turnover in excess of Rs 100 million and a dozen others who are between Rs 50 million and Rs100 million. For 2012, the industry announced a 9.5% increase . For this year, it is expected that its contribution is 7% of the local GDP.
For comparison , that of tourism should be 8.7%.If growth is not higher in the BPO and call center industry , it is because there is a lack of manpower. Eight out of ten , the study delivered in May , face this phenomenon. This obviously has an impact on employment conditions. On average, a BPO agent less than two years of experience can expect a salary of Rs 17,107 , whereas a BPO team leader affects an average of Rs 42,887 . This is indicated by the survey in May.