Lifestyle | Your Money

April 22, 2017

Garantie de Courts Mammouth : le service client est prolongé sur les achats avec Iframac Ltd

Courts Mammouth tient à rassurer tous les clients qui ont acheté des produits avec Iframac Ltd que le service client est prolongé. Cette assurance nous a été donnée par Sarah Moollan, Head of Customer Service &Supashield Department.

« Courts Mammouth effectue le service de tous les comptes des clients qui ont acheté avec Iframac Ltd et continuera à le faire aussi longtemps qu’ils exigent que leurs biens soient réparés », a-t-elle déclaré à Xplik Ou K.

« Pendant que Courts Mammouth traite tous les comptes, toutes les réparations sous garantie prolongée sont effectuées gratuitement. Cela, malgré le fait que leurs contrats aient pris fin le jour où Iframac Ltd a été placée sous administration judiciaire. Tous les coûts de réparation sont à la charge de Courts Mammouth », ajoute notre interlocutrice.

Dans les cas où les produits ne peuvent être réparés, explique-t-elle, Courts Mammouth offre un rabais aux clients, sur un nouvel achat équivalant à la valeur de l’achat initial. « Cela est agréé comme un geste de bonne volonté afin que ces clients ne soient pas pénalisés ».

Selon la Head of Customer Service, depuis que Courts Mammouth a succédé à Iframac Ltd, la compagnie a effectué, à ses frais, 3 500 réparations pour des clients ayant acheté avec Iframac Ltd. Quelque 120 clients ont bénéficié d’un rabais (discount) lors d’un nouvel achat.

 

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