Wednesday, May 22
While searching for a room for last year’s Lodging Conference in Phoenix, Vikram Singh found that nearby hotels were either fully booked or well above his price range. So he turned to an innovative alternative: Airbnb.
Monday, May 20
Nigeria is the most populated country in Africa with more than 170 million people. Benefiting from a largely urbanized environment (50% of the population, according to Index Mundi) and a young population (around 18 years old), the country is experiencing a surge in interest from hotel players as the oil- and natural resources-rich country attracts an influx of global investment.
Wednesday, May 15
DUBAI, United Arab Emirates—Mixed-use development opportunities in the Middle East are transforming the evolving hotel landscape, said hospitality experts at the Arabian Hotel Investment Conference.
Tuesday, May 14
Despite the recent blasting travel bloggers received on BBC’s “Fast Track” travel program for their lack of authenticity and eagerness to accept freebies, more and more hotel groups are turning to this growing group of online influencers as a key part of their communications strategies.
Friday, April 26
Getting feedback from your guests is essential to gauge whether what you’re offering is right for your target audience.
Monday, April 22
That’s why, as our coverage has shown, it’s better to wade in strategically than jump in headfirst. Hilton Hotels & Resorts has found success adopting the former approach. The hotel chain was the first in the industry to hit the 1-million-‘like’ mark on Facebook last month—a massive accomplishment that speaks to the savvy of the team pulling the levers behind the scenes.
Monday, April 22
An innovative breed of hotels is reaping significant benefits from integrating live theater and arts productions into their offerings. These hoteliers are finding that live theater is helping expand the hotel experience and the hotel’s audience.
Thursday, February 07
When I'm delivering customer service or sales training in hotels, I often ask the question: “Who here has a responsibility for selling?” Obviously, all the people with the word sales in their job title put their hands up, but they are usually the only ones. However, everyone in your hotel or hospitality business will have an impact on sales, regardless of their role.
Friday, February 01
Using social media is common practice for sales and marketing executives looking to lure travelers to their hotels, but it is now garnering the attention of investors who want an extra tool when considering acquisitions .
Wednesday, January 30
This is the year of mobile domination. Smartphones now have the numbers and the ‘smarts’ to swing this from rebellion to full-on revolution. Rethink your website, rethink your social media and rethink your external sales channels. There have been utterances about this for months now, which in internet time is decades. As always, with new technologies come new dilemmas, and the topic for today is real-time guest reviews.