BPO-ICT: Cheaper Internet and More Training

The balance has been positive for the ICT-BPO sector in 2013. Roshan Seetohul, CEO and President of Euro CRM Outsourcing and Telecommunications Association of Mauritius (OTAM) summarizes the performance of the industry: " The cost of bandwidth has decreased by 15%. Connectivity will Rodrigues from 37 to 155 'megabytes'. And 'Youth Employment Program has enabled the recruitment in a large number of companies operating in the ICT sector. "

Vidia Mooneegan, Senior Vice President and Managing Director of Ceridian Global Workforce abounds in the same direction. According to him, " the ICT-BPO sector has done an exceptional leap in becoming the third pillar of the economy . "

Operators are satisfied that many of the measures announced in Budget 2013 have been applied. There remains much they expect the next budget. " We hope that the Budget 2014 will further open the market for ICT-BPO and find the right formulas for training structures. We hope that the Budget encourages the 'Research & Development' , "Roshan Seetohul advance. Thus, "' taxincentives' or more credit should be given to private companies 'offers Vidia Mooneegan.

It also argues that it is important to invest in training. " Today, Mauritius aspires to become an intellectual nation. A vision that requires large investments, especially in training. To make this vision a reality, we want the reimbursement ceiling offered by the Human Resource Development Council be revised upwards , "he says. To do this, he suggests, Levy Contribution disbursed by companies should be injected into the training programs. " It should not be used to cover the administrative costs of government , "said Vidia Mooneegan.

Anticipate the needs of the sector

According to him, the BPO-ICT sector would do well to set international standards. " If the price is high and the speed of the Internet connection is low in Mauritius, compared to other developed countries, we can never become a 'Digital Mauritius' , "he says. Thus, it suggests a decline of 40% of the price of a dedicated line.

To maintain the momentum and growth in the industry, Roshan Seetohul suggests that the 2014 budget is more pragmatic. " Today, Tic-BPO industry in Mauritius has expertise and capacity that can be exported in the region of the Indian Ocean and Africa. Consistency in the approaches is more than necessary , "he says.

Other expectations of players in this sector, we consider the following measures: promote the use of green and ocean energy, reduce the cost of bandwidth and the development of new businesses in order to promote Mauritius as a center excellence in the field of ICT-BPO.

However RoshanSeetohul emphasizes that the measures announced over the budgets are very similar. A fact he laments: " Too many actions taken by the government alike. It now takes an approach that takes into account supply and demand. That, in order to advance a coherent manner. "According to him," the industry needs to be anticipated.   "

Thus, he says, would benefit from Mauritius " take advantage of the offer and the opportunity we give the region of the Indian Ocean and Africa ... It is therefore imperative that we position ourselves strategically with solid structures that allow us to establish ourselves for many years on the African continent . "And Roshan Seetohul adding that sea and air fiber connectivity would be an asset" to export our expertise and our services. "

Vidia Mooneegan maintains that it is imperative to address the lack of talent in this area. To do this, he proposed " to give at least one state to the sector of IT scholarship . " It also seeks the cooperation of universities so that they encourage their students to undertake further six new internship in this sector.