Monday, October 14
If your customer is angry at your company, you must do much more than just apologize.
Saturday, August 31
To truly help a customer you must first discover what's keeping that customer from being more successful.
Tuesday, August 20
It's simply not true that "The Customer is Always Right." Sometimes they're dead wrong.
Friday, August 16
Have you ever been in a situation where you are the buyer and the sales experience is uneasy, maybe even aggressive or confrontational? We all have.
Thursday, August 08
The way that you sell determines whether another business will buy from you.
Monday, July 22
How do you measure engagement? I’m asked that question often, from both employee engagement skeptics looking to frame the effort as voodoo, and from true believers who know engagement when they see it, but still want to know how to quantify it.
Saturday, July 13
It's not rocket science: Check out what you can do to keep your customers by your side.
Tuesday, January 01
Using data to predict your customers' moves is a tricky art and science--and it's not for the uninitiated.