Customer

How to Calm an Irate Customer
Monday, October 14
If your customer is angry at your company, you must do much more than just apologize.
How to Interview a Customer
Saturday, August 31
To truly help a customer you must first discover what's keeping that customer from being more successful.
7 Reasons the Customer Is Often Wrong
Tuesday, August 20
It's simply not true that "The Customer is Always Right." Sometimes they're dead wrong.
The Sales Rule Most Entrepreneurs Break
Friday, August 16
Have you ever been in a situation where you are the buyer and the sales experience is uneasy, maybe even aggressive or confrontational? We all have.
The 4 Levels of B2B Selling
Thursday, August 08
The way that you sell determines whether another business will buy from you.
How Do You Measure Love (Or Employee Engagement)?
Monday, July 22
How do you measure engagement? I’m asked that question often, from both employee engagement skeptics looking to frame the effort as voodoo, and from true believers who know engagement when they see it, but still want to know how to quantify it.
5 Crazy Simple Tips to Keep Customers Close
Saturday, July 13
It's not rocket science: Check out what you can do to keep your customers by your side.
Why Predicting Customer Behavior Is Problematic
Tuesday, January 01
Using data to predict your customers' moves is a tricky art and science--and it's not for the uninitiated.
 

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