Management

3 Things Good Managers Say Instead of "I Don't Know"

Although you may feel that you need to give an immediate response every time someone runs into your office with an issue, this is a critical first step to take: Stop. Seriously. Don’t rush to give just any answer. And though it feels tempting, avoid saying “I don’t know.”

6 years, 7 months ago

Think Systematically About Customer Benefits

Working within a systematic framework can enable hoteliers to identify more and better benefits for customers.

7 years, 10 months ago

7 Ways to Unleash Unlimited Employee Energy

Your employees are an unlimited source of energy that can take your business to even higher levels of success. Here's how to encourage them.

7 years, 10 months ago

How to Effectively Change Your Management Style

If your employees aren’t performing up to par, you can blame it on a lot of things: a lack of motivation, poor training, disinterest, or an overload of work, just to name a few.

7 years, 11 months ago

Social Media Inspires Hotel Design

Social media is becoming a fundamental part of design in a new breed of hotels.

7 years, 11 months ago

Fundamentals of Pricing: Price Management Before and Beyond Revenue Management

Given the automation, sophistication and globalization of the hotel and tourism industry, competitiveness levels have risen and, at it, Revenue Management (RM) has taken a key role in optimizing revenues, in reinforcing business performance and in defining who wins or loses.

7 years, 11 months ago

Total Hotel Revenue Management

Rooms revenue management (RM) has been around for the past 25 years, has been widely adopted and has led to rooms revenue increases of 3 – 5%. Rooms RM systems and practices have increased in sophistication over the years as hotel operators and consulting companies have sought to fine tune the way in which they maximize revenue.

7 years, 12 months ago

6 Things You Should Quit Doing To Be More Successful

If you haven’t seen it, I’ll describe it for you. In a now viral video, writer Marina Shifrin turns the camera on herself at the office around 4:30 a.m. She then proceeds to dance herself out of a job. Throughout the video, words splash across the screen explaining her reasons, then at the end we read, “I quit.” Then one more time in caps for good measure, “I QUIT!”

8 years ago

4 Ways to Keep People From Derailing Meetings

It's high time you make your team huddles more productive affairs. Here's how to do it.

8 years ago

Our Professional Advice: Addressing Exams

The period dreaded exams arrived. To help students deal with it in the best conditions, the doctor Arvind Mungla, nutritionist Diane Desmarais, Hema Conhyedoss psychologist, pharmacist and teacher Raja Mohun Mayaven Mutha Pillay lavish their valuable advice.

8 years ago

Overcoming Barriers of Growth

In the wake of a challenging economic climate, many small business owners are bucking the trend of hunkering down and instead are embarking on ambitious growth plans.

8 years ago

The #1 Relationship Building Habit You Should Do Daily

Introductions from your network to the right clients, employees, partners, and investors can change everything. However, most people leave this up to chance. One individual has found a way to remove the randomness.

8 years ago

What Kind of Leader Are You?

Your employees might have you pegged, but how well do you know yourself?

8 years ago

How Great Leaders Stay on Top

You've seen the story play out before: One dumb mistake drags down a CEO who used to be on top of the world. Don't let it happen to you.

8 years ago

8 Ways to Stay Calm in the Midst of Chaos

It's the nature of business to create panic and chaos. Everyone dreams of a company that runs smoothly and efficiently, but ambitious entrepreneurs, managers and salespeople can't help but push for speed. Rather than slow down on a product release or turn down a customer or two until processes are ready, decisions are made that tax resources and send teams into a frenzy.

8 years ago