Working within a systematic framework can enable hoteliers to identify more and better benefits for customers.

If your employees aren’t performing up to par, you can blame it on a lot of things: a lack of motivation, poor training, disinterest, or an overload of work, just to name a few.

Given the automation, sophistication and globalization of the hotel and tourism industry, competitiveness levels have risen and, at it, Revenue Management (RM) has taken a key role in optimizing revenues, in reinforcing business performance and in defining who wins or loses.

If you haven’t seen it, I’ll describe it for you. In a now viral video, writer Marina Shifrin turns the camera on herself at the office around 4:30 a.m. She then proceeds to dance herself out of a job. Throughout the video, words splash across the screen explaining her reasons, then at the end we read, “I quit.” Then one more time in caps for good measure, “I QUIT!”

The period dreaded exams arrived. To help students deal with it in the best conditions, the doctor Arvind Mungla, nutritionist Diane Desmarais, Hema Conhyedoss psychologist, pharmacist and teacher Raja Mohun Mayaven Mutha Pillay lavish their valuable advice.