Suppose you’re in sales: Did you exceed your annual targets? By what percentage? Or, if you’re a customer service manager, did you reduce the number of complaint calls? How did you do it — and by how much? Quantify whatever achievements you can, and include promotions and other acknowledgments of your success. For example, you may have started as a production manager and then, after six months, taken on full control of the firm’s quality assurance program. Mention accomplishments like that — they reflect the trust you earned and your level of competence.