Communic8BPO has implemented new cloud-based solution

Start-up company Communic8BPO has implemented new cloud-based telephony solution, ContactWorld, to ensure high service and to drive company growth.

Communic8BPO is a Mauritius-based outsource contact centre provider servicing clients from Australia, the UK, Ireland and Canada. As a new business, Communic8BPO needed a cost-effective telephony solution that would grow with the company, provide it with the most modern technology and guarantee high service levels. Put off by the redundant and expensive nature of on premise solutions, Communic8BPO was impressed when it discovered ContactWorld, a cloud-based telephony solution.

ContactWorld provides Communic8BPO with the ability to dynamically route callers to specific agents and to divert calls to a third party during peak times. As ContactWorld is a cloud solution, it is location independent. This was a key selling point for the company, which provides global services. Incoming calls to Communic8BPO are routed via data centres in the UK before being answered by agents in Mauritius. This is all managed seamlessly, in milliseconds, without the customer knowing.

“ContactWorld was absolutely the best choice for us,” explains Matthew Kemp, CEO at Communic8 BPO, “Since it is a cloud solution we can easily increase the number of agents during busy times for our clients, such as big sporting events. In addition there was no upfront capital investment, which was particularly attractive to me as a start-up business. NewVoiceMedia provided online training to help get our agents up and running quickly, and the service desk has been a great resource for any subsequent queries. Moving forward we have also just agreed an outbound dialer solution with NewVoiceMedia and we are keen to continue to increase our business activities with the company.”