Despite Salons, BPO Can Not Find "Ready" Candidates

The urgency for these companies is to fill a thousand posts, including tele-sales, software development and data entry. The problem is to find potential candidates with experience. The majority of university students are qualified, but inexperienced, hindering business growth.

During a tour at Salon des métiers ICT, cyber tower Ebony, representatives of different companies were adamant there are few people who will be recruited for these specific items. But some will be trained before work.

High-level training

In Infomil Mauritius , engineers and experts in software development is desired. There actually is a lack of experienced developers on the market software. According attendants Infomil Mauritius , job seekers should follow other high-level training or acquire knowledge that only time can provide.

In the call center CRM Euro , a hundred jobs are available, and they already have 90 CV. Responsible for the recruitment asserts express that there is good and less good candidates. "We do a lot of interviews and we sort, " she says.

However, some companies in the BPO and call centers recruit operators seizures and remote agents. The minimum requirement is the School Certificate with or without experience. In Multi Contact , it opens the door to School-Leavers from the Form V . This is the ability to learn and diction that counts. But there is always the risk of mobility, which pushes agents to quickly move from one company to another.

Growth

The solution: offer internships to those job seekers, according Manaicha Veeruppen, Talent Acquisition Associate at Ceridian . According to her, it will help these people to gain experience. However, she said that students should also see if their modules or training path consistent with available jobs.

According to the latest bulletin of the Board of Investment , issued last month, the ICT-BPO sector has experienced strong growth in 2013 compared to 2012. Software development, designing websites, developing mobile applications and multimedia services represent 43% of the entire industry. The activities of call centers have them down.

The area of ICT-BPO recruits nearly 1 000 to 2 000 people annually. It employs 19 242 people in its various business segments. The number of operators is increasing.