In humongous India, where snaking lines and extended waits are emblematic, instant travel reservations herald a new mobility. Deep Kalra’s MakeMyTrip Web operation, of New Delhi, pioneered the online travel field and at times has felt investor and customer delight.
8 years, 9 months ago
Truly innovative small businesses and startups create a bold vision of a future that doesn't exist yet, solving problems that customers don't even know they have. But they don't pull that vision out of thin air -- many inventive companies use a strategy called design thinking.
8 years, 10 months ago
All leaders want to know what trends will shape the future of their industries before they happen. To spot them early, you can't mingle with the usual suspects at industry events. You need to interact with the peripheries of your industry. Here are two ways to do that:
9 years ago
Employee idea systems are moving from the factory floor to the front desk. Originally perfected by Toyota—whose employees generate 1 million implementable ideas per year—employee idea systems are gradually being adopted by the hotel industry. Consider a few examples:
9 years, 2 months ago