Business Process Outsourcing, Informatics and Knowledge Process Outsourcing (KPO). These are the three main sectors involved in the courses being offered at the ICT Academy. The opening of this institution, originally scheduled for October 2011, was finally postponed to mid-February 2012, we learn of a senior Department of Information Technology and Communication (ICT). The reason for this delay? The unavailability of experts in November of the French Development Agency (AFD), which had come to Mauritius to make an inventory of the area.
Indeed, the ICT Academy project is estimated at nearly Rs 40 million rupees, also relies on financial support from the AFD. The French agency has awarded a grant of 700,000 euros to the Ministry of ICT. " A delegation of the agency was finally in Mauritius during the last week of January and gave the green light for this grant , "said a close aide of the Minister of ICT, Tassarajen Pillay Chedumbrum.
Several companies have expressed interest in training that be provided by the ICT Academy. " Fifty companies have already requested. Some, operators of telephony, call center for BPO. They want their employees to be supervised by the ICT Academy , "says one. If the interest of these companies for training in BPO is far from surprising, however, there is some enthusiasm for KPO.
What is KPO? The KPO industry requires a workforce with a thorough knowledge of his craft. " Anyone can aspire to work in call centers having trained a few weeks. On the other hand, working in the KPO industry requires months or years, training for employees in this sector are expected to work in companies of Business Research Services, Data Analytics, Legal Process Outsourcing, among other , "added a contact familiar with the matter.
The ICT Academy will have a panel of fifty trainers, including foreigners. It is our responsibility that the authorities are considering recruiting foreign trainers and five based on the U.S. company Hewlett Packard (HP) offering the services of its officers.
Hewlett Packard will offer the best performing students scholarships as well as internships in its various branches abroad.