Mauritius | Hospitality

June 30, 2017

Gayan entretient le mystère sur le Mystery Shopper

«Je ne vais pas donner de détails sur le projet Mystery Shopper parce que ça va détruit tout le concept du Mystery Shopper», a soutenu le ministre du Tourisme à l’express, ce jeudi 29 juin. Une déclaration faite à l’occasion des 25 ans de Paradise Cove Attitude.

De quoi s’agit-il exactement ? En fait, un Mystery Shopper est «quelqu’un qui se rend à l’hôtel pour évaluer ses services sans que personne ne le sache», souligne Anil Gayan. L’objectif : savoir si les différents services respectent les normes.

Le Mystery Shopper devra ainsi informer le ministère de ce qui se passe dans une institution hôtelière, dans les différents services notamment dans les restaurants ou encore à la réception. Cela, afin que Maurice demeure «une destination de rêve».

Selon Anil Gayan, «ce projet est une mesure corrective». Si jamais il y a des manquements, le Mystery Shopper va venir rapporter les faits au ministère du Tourisme. Ce dernier va alors prendre le relais pour faire les ajustements nécessaires.

«Il faut que l’on soit unique», indique le ministre du Tourisme. Il y a une rude compétition dans l’océan Indien et, selon lui, Maurice doit craindre les autres pays tels que les Maldives, les Seychelles, l’Afrique du Sud.

Une des lacunes constatées au niveau des hôtels est «que le niveau baisse et moi, je ne veux pas que le niveau baisse. C’est cela qui fait notre atout. Il ne faut pas la détruire».

Text by lexpress.mu
 

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