Procontact merged with Execom in Mauritius

10 years, 7 months ago - May 05, 2011
Call centres merge to ensure growth

Procontact, a company offering business process outsourcing (BPO) services has merged with Execom, another BPO.

During the announcement of the merger, Thomas Buffard, director general of the company said a lot of effort is being undertaken so that the people recruited retain their jobs.

For Buffard, a company can retain its employees by constantly listening to their problems. Thus, they are also planning to set up a well being committee. “We have observed that we lose our trained manpower after only a few months. The problem has been assessed and we have found that these employees were not given a proper welcome.”

He added that the problem of lack of communication should be solved to ensure that once the employees start their training, they are at ease in the enterprise and with the trainer.

The director added that the lack of human resources for better management of BPOs is a big hurdle.

“It is a promising sector and employs around 350,000 people from around the world. We will need 15 per cent more people, which adds up to 50,000 jobs,” said Buffard. He also explained that investment must continue in the sector.

ProContact has been in existence in Mauritius since 2003 and offers services such as telemarketing, surveys, investigation, traffic management, recovery of debts. They employ 250 employees and their annual turnover is Rs 200 million.

 

Text by the Independent

We also recommend

Tags Cloud
2010accidentsadvertisingAfrAsiaafricaagroAir Franceair mauritiusAirlinesairportairway coffeeAlvaro SobrinhoamazonAmeenah Gurib-FakimAMLandroidApollo Bramwellappleappointmentsappsarrestasiaauditaudit reportaustraliaaviationawardsBABagatelleBAIBangladeshbankbanksbarclaysbeachbeachesBeau Bassin-Rose HillbetamaxBOIboko haramBollywoodBOMbombingbpmlBPOBramer BankbrazilbrexitbudgetBusinessCanadacanecareercareer tipscasinoCCIDCCMCEBcementChagosCHCchinaCIELcigarettesconferenceConfinementCongoconstructioncontestCoronaviruscorruptionCourtCourtscouvre-feuCOVID-19CPBCPEcreativitycrisiscruise shipsCSOCT PowerCultureCurepipecustomerscustomsCWAcyclonedamDawood RawatDBMdeficitdenguedevelopmentdoctorsDomaine les PaillesDPPdrug traffickingdrugsDTAADuty FreeearthquakeebolaecoécoleseconomyEducationEgyptelectionselectoral reformelectricityEmiratesEmtelenergyENLentrepreneurshipEUEuropeeventsexamexamsexpoexportfacebookfairfarmersfeeFIFA World CupfinancefinancesFirefishfishingFlacqFlic-en-FlacFloodsfoodFootballforecastforeign workersFrancefraudfruitsFSCfuelfunnyGAARgamblinggamesgazaGermanygooglegovernmentGRAgreengreen energyhackershajjhawkershealthhealthcareHeritage Cityhistoryholidayshorse racingHospitalhotelhotel businesshotelshow toHRHRDCHSBCHSCIBLICACICTICTAID cardillegal fishingIMFimportindiaIndian OceanIndonesiainflationinfrastructureinnovationsinsuranceinternetInterviewinterview tipsinvestmentinvestmentsiosiPadiphoneiraniraqIRSISISisraelITItalyjapanJin FeijobjobsjournalismKenyalandlawlawslayoffsleadershipLepeploanslocal governmentLockdownlotteryLRTLufthansaMadagascarmalaysiamalaysia airlinesmanagementmanagement tipsmanufacturingmarketmarketingmarketsMauBankMauritiansmauritiusMBCMCBMCCImeccaMedical CouncilmedicamentsmedicineMedPointmeetingMEFMESMetro ExpressMEXAMicrosoftMIDMIEmigrationminimum salaryminimum wagemlMMMmoneymoney launderingmotivationmoviesMozambiqueMPAMPCMPCBMRAMSCMSMMTMTCMTPAMusicMV BenitaNandanee SoornackNarendra ModinatureNavin RamgoolamNavind KistnahNCBNDUnetworkingNew Mauritius HotelsNHDCNigeriaNobel Prizenorth koreaNTCNWCCofficialsoffshoreoilOlympic GamesOmnicaneorangeOUMPakistanpalestineparliamentPaul BérengerPhilippinesPhoenix Beveragespicture of the daypiracyplagePMPMOpmsdPNQpolicepoliticsportPort LouisPort-LouisPravind JugnauthPRBpricepricesproblemprostitutionprotestspsacPSCpsychologyPTRpublic servicequatre-bornesrainsRakesh Gooljauryratingsreal estatereformsrepo rateRESrestaurantsresultresultsReunionriceroadsRoches-Noires caseRodriguesRogersRose-HillRoshi BhadainRussiaSAJsalariessalarysalessamsungsaudi arabiasbmSCscamscandalscholarshipsSchoolschoolssciencesecuritySeychellessharksshootingshoppingshopping mallSICsicomsingaporeSITskillssmart citysmartphonesSMeSMEDASobrinho casesocial mediasocial networks & messengerssolar energysouthsouth africasouth koreasportSportsstartupsstatisticsstatsSTCstrategystreet vendorsstrikestudysuccesssugarSun Tan caseSunkai casesyriaTAtabletsTanzaniataxtax heaventaxesteaTECtechnologytelecomterrorismtextilethailandthefttime managementtipstourismtradingtrainingstransporttrendstunaTurfTurkeyTVtyphoonukukraineunemploymentunionsuniversityuomUSUTMvacanciesVacoas Popular Multipurpose Cooperative SocietyVacoas-Phoenixvarma casevegetablesVideo of the DayvisaVishnu LutchmeenaraidooWaterWaterparkWeatherWhitedot Casewi-fiWMAWorld BankXavier-Luc DuvalYEPzimbabwe