Procontact, a company offering business process outsourcing (BPO) services has merged with Execom, another BPO.
During the announcement of the merger, Thomas Buffard, director general of the company said a lot of effort is being undertaken so that the people recruited retain their jobs.
For Buffard, a company can retain its employees by constantly listening to their problems. Thus, they are also planning to set up a well being committee. “We have observed that we lose our trained manpower after only a few months. The problem has been assessed and we have found that these employees were not given a proper welcome.”
He added that the problem of lack of communication should be solved to ensure that once the employees start their training, they are at ease in the enterprise and with the trainer.
The director added that the lack of human resources for better management of BPOs is a big hurdle.
“It is a promising sector and employs around 350,000 people from around the world. We will need 15 per cent more people, which adds up to 50,000 jobs,” said Buffard. He also explained that investment must continue in the sector.
ProContact has been in existence in Mauritius since 2003 and offers services such as telemarketing, surveys, investigation, traffic management, recovery of debts. They employ 250 employees and their annual turnover is Rs 200 million.